Why can’t I…?
The things the platform will refuse to do, and what to do about it.
| What you are seeing | Why | Fix |
|---|---|---|
| Publish is refused | Your mobile is not verified, or a required section is switched off or empty. | Verify under Settings → Verification, and fill in about, contact (business) or about, skills, contact (professional). The banner at the top of the builder names the cause. |
| “This business isn’t accepting messages right now” | That workspace is on the free plan, which does not include chat. | Contact them by phone, WhatsApp, email or the enquiry form instead. |
| Cannot add another listing | You have reached your plan’s limit. | Delete one you no longer need, or upgrade. |
| A theme will not save | That preset is not part of your plan. | Pick one that is, or upgrade. |
| SEO, PDF or auto replies are locked | These are Scale features. | The sidebar row opens an upgrade prompt. |
| Analytics stops at seven days | That is the free plan’s history. | Any paid plan shows the full history. |
| “Card payments aren’t available right now” | Our payment provider is temporarily unreachable. | Nothing was charged. Try shortly, or contact us. |
| No verification code arrived | The number may not be a mobile, so WhatsApp could not deliver. | Check the email on your account — the same code is sent there. You can ask for a new one after a minute. |
| Your page is not in search results | It is unpublished, or hidden under Settings → Privacy. | Publish it and check the privacy switches. Fuller pages rank higher. |
