How can we help?
Everything MyDigiSence does, and what to do when it will not do it. Search for the message you are seeing, or start from the section that fits.
Most asked
Browse by topic
Getting started
What the platform is, and how to go from nothing to a live page.
Your page
Building it, styling it, and getting it in front of people.
Listings & discovery
Listing what you offer, and showing up where people look.
Enquiries & customers
Leads, chat, reviews, and answering without being at your desk.
Insights
What the numbers on your dashboard mean.
Plans & billing
What each plan changes, how paying works, and cancelling.
Account & security
Signing in, your details, and closing your account.
For explorers
If you are here to find someone rather than to be found.
Troubleshooting
The things the platform refuses to do, and what to do about it.
Something is not working
Each one goes straight to the cause and the fix.
Frequently asked questions
What exactly is MyDigiSence?
A single platform where businesses and independent professionals build a public digital profile, get discovered by customers nearby, and handle everything that follows — enquiries, messages, reviews and analytics — from one dashboard.
Is it really free to list my business?
Yes. The Launch plan is free, needs no card,: once our team approves your page it stays live forever. You get a full profile page, a shareable link, a QR code, one listing, one theme, a printable sheet, reviews and the last seven days of analytics. Messages, extra listings, more themes and the verified badge come with a paid plan.
Can I take bookings or sell through my profile?
No — there is no checkout, no cart and no booking calendar, and no customer payment passes through us. Listing buttons are worded to suit what you offer (“Order”, “Enrol”, “Get tickets”), but every one of them opens the same enquiry panel and sends you a lead. You agree the details and take payment your own way.
How do customers actually contact me?
By WhatsApp, phone, email, the enquiry form on your page or any listing, or live chat if your plan includes it. Whichever they use, it lands in one Leads inbox. Your phone number and email are hidden behind a tap on the public page, which keeps them away from scrapers.
How do customers find my profile?
Your profile is a public, SEO-friendly page you can share anywhere — link, QR code or printed sheet. It also appears in Explore and the Marketplace, so people searching your category and city find you there. Fuller pages with real images rank above thinner ones.
What is the verified badge and how do I get it?
Verification is a manual document review by our team. You submit your business or identity documents from your dashboard and we check them. The badge needs two things: an approved verification and a plan that includes the badge, which means Grow or Scale.
Do I need technical skills to set this up?
No. Setup is nine short screens, and the profile builder gives you ready-made sections and themes laid out in the order a visitor reads your page. Most people are live in under ten minutes, and nothing is public until you press Publish.
How does payment work and can I cancel?
Paid plans are billed yearly in INR by card, UPI, netbanking or wallet. You see an order summary with GST before anything is charged, and your plan activates the moment payment succeeds. Cancel anytime from billing settings — your plan then runs to the end of the year you have paid for.
