Messages
Live chat between a visitor and a workspace.
More in Enquiries & customers
A visitor can start a conversation from the Message button on your public page. Messages arrive instantly, show typing indicators, and appear in Messages in your sidebar and in the notification bell.
Chat needs Grow or Scale
On Launch your workspace cannot receive messages at all, and visitors are told “This business isn’t accepting messages right now.” Note that this depends on your plan, not the visitor’s — an explorer on any plan can message a workspace that has chat switched on.
Whoever starts a conversation needs a verified mobile number. Replying to one that already exists does not.
